Exchange & Return Policyسياسة الاستبدال والإرجاع

If your order arrives with a manufacturing defect or we sent the wrong item, this is our error and we take full responsibility. You will receive a complete refund — including the original SAR 35 shipping fee — with no deductions.

Once approved, refunds are processed within 7–14 business days to your original payment method. COD fees are non-refundable as these are charged directly by the courier.

We accept returns on full-price items within 2 days of confirmed delivery. If you change your mind, here is what applies:

Items must meet all eligibility conditions in Section 05. Once we receive and inspect the returned item, your refund will be processed within 7–14 business days to your original payment method.

We offer one free size exchange per order on full-price items. We want you to feel confident ordering online.

Once the free exchange is used, any further exchange on that order is subject to the SAR 40 fee.

Style changes, colour swaps, or second exchanges carry a non-refundable SAR 40 fee. This partially covers return pickup and re-delivery — we absorb a portion of the shipping cost on your behalf.

For sale and discounted items: size exchange for the exact same product only, subject to stock and the SAR 40 fee. No other exchanges or refunds are available on discounted items.

All exchange requests must be submitted within 5 days of confirmed delivery.

All items submitted for return or exchange must meet every condition below when received at our warehouse. Items that fail any condition will be sent back to you at your expense and the request will be void:

• Unworn, unwashed, and completely unaltered
• All original tags attached and intact — removed tags void the request
• In original packaging exactly as received
• Accompanied by original order confirmation or receipt
• Free from perfume, stains, deodorant, makeup, or any sign of wear
• Not damaged during return transit due to inadequate packaging

The following are final sale with no exceptions:

Sale and discounted items may only be exchanged for a different size of the exact same product, subject to stock and the SAR 40 fee. No returns on sale items.

1. Submit your request through our portal within the applicable window (48 hrs for defects, 2 days for returns, 5 days for exchanges). Do not ship anything without prior approval — unapproved items will be refused and returned at your cost.
2. Our team reviews and responds within 2 business days with an approval or a clear reason for rejection.
3. If approved, you will receive a prepaid return waybill. Package the item securely in its original packaging and hand it to the courier within 48 hours of receiving the waybill.
4. Waybills not handed to the courier within 48 hours expire automatically. The request is permanently cancelled. No new request of any kind — return or exchange — can be submitted for the same order. The request will not be converted to another type.
5. Once we receive and inspect the item (3–5 business days), you will be notified and your refund or new item will be processed promptly.

Items purchased during any promotional event — Ramadan, Black Friday, White Friday, National Day, flash sales, clearance, or with any discount code — are final sale. The only exception is a size exchange for the exact same product, subject to stock and the SAR 40 fee. No returns on sale items.

Once your order is handed to the courier, we are not liable for delays due to carrier issues, peak seasons, public holidays, or incorrect delivery details provided by the customer.

Please ensure your phone and address are correct at checkout. Couriers call before delivery — keep your phone reachable.

Exchange value: You may exchange for equal or higher value. If higher, you'll be invoiced the difference before processing. Exchanges for lower-value items are not accepted.

Colours: Minor colour variations due to screen settings or photography lighting are not grounds for return or exchange.

Sizing: A detailed size guide is available on every product page. Please check it before ordering. Ordering the wrong size does not grant an additional free exchange beyond the one per order.

Store credit: Valid for 12 months from issue. Cannot be exchanged for cash, transferred, or used during flash sale events.

Return shipment responsibility: Once a waybill is issued, you are responsible for the shipment until it is received at our warehouse. Retain proof of courier handover.

Policy misuse: We reserve the right to limit or deny return and exchange privileges to customers showing patterns of excessive or suspicious requests.

Policy updates: We may update this policy at any time. The version published at the time of your purchase applies. Completing a purchase means you agree to this policy in full.