We ship your orders with our partner Aramex. We aim to deliver within 2-4 working days. Unfortunately, due to circumstances beyond our control, sometimes these timeframes can be extended.
For international orders: Custom and Duty taxes are the responsibility of the customer.
Any duty/custom charges will be charged once your parcel arrives in the destination country. You'll be contacted by SMS or email by our carrier regarding ID and import clearance charges. If you're requested to pay duty charges, you'll be notified with information on how to pay.
SHOPKERTA has no control over these charges and we can't tell you what the cost would be, as the duty calculation is handled by our carrier. We cannot predict what these charges will be so we'd recommend contacting your local customs office for the latest charges before ordering. In the event that you don't agree with duty charges presented to you, please contact the carrier.
SHOPKERTA is not able to pay these charges for you or refund any of these charges.
